FAQs

MaryumNmaria ensures that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colors and styles contained on the photographs shown on this web site are as accurate as image and photographic processing will allow, Maryumnmaria do not accept responsibility for slight variances in color or style.

You can cancel your order before the item is shipped.

Any amendments can be suggested within 24 hours of receiving the order. Any amendment to the original order after 24 hours may be subject to additional charges which will be determined after reviewing the requested changes

We do not accept returns for online orders.

The exchange will be acceptable in case of damage or defective articles, you may exchange it with another product. You must bring the article that needs to be exchanged to the nearest Maryumnmaria store within 7 days of purchase along with the original receipt after informing and approval at cs@maryumnmaria.com

On dispatch, you will be provided a Tracking ID for your order through email and SMS. You can log on to the Logistics (TCS, Call Couriers, M&P Logistics, Swyft Courier & Express Courier Link) website for local orders respectively.

You can perform a speed exchange of your purchase by going to the nearest store. Please remember to bring the invoice along with you. The exchange should be made in within 7 days of order delivery.

We do a detailed check of all our products before packaging it. However, if your purchased item is damaged we will verify it and arrange exchange within 7 days of purchase.

After you’ve placed an order of your desired product, a code will be sent to the mobile number you provided previously. After submitting this code, your order will have been confirmed. This process only helps us to improve our delivery system.

You should have received an SMS with your code by now. If it isn’t there, you may hit resend again. If you still didn’t receive the code, you may have provided with the wrong number. If that is the case, kindly double check your number on the checkout page, and if you’re sure your number is correct you will receive a call from us.

Yes, your order has been placed; this process just helps us to provide better customer service. We highly recommend that you submit the code for a faster delivery.

Following are the payment options available for your convenience:

• Cash On Delivery
• Card payment (Visa Debit/Credit, Master Debit/Credit)
• Bank Deposit