IRIS - MS40111

EXCHANGE:

 Any product bought from Maryum & Maria’s online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is damaged). This policy is applicable to local orders only.

i - For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is damaged.

ii - For products bought on sale price we do not offer exchange or return unless a customer receives a damaged item.

Exchange Policy is only liable within 3 working days after the goods are delivered.

EXCHANGE PROCEDURE:

Maryum & Maria does not offer an exchange/refund once the order is processed. However, you are eligible for an exchange if we have delivered a wrong item to you or the one you received is faulty or damaged. In that scenario you can contact our customer services center by emailing us at cs@maryumnmaria.com along with your order number and pictures of the defective item.  

ORDER MODIFICATION POLICY:

Customers can request changes to their orders before dispatch by contacting our Customer Service Team via WhatsApp, Helpline, Instagram, or Email.

For paid orders, changes cannot be made in any case after the order is booked.

ORDER CANCELLATION:

You may cancel your order within 24 hours before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Maryum & Maria has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

For paid orders, changes cannot be made in any case after the order is booked.

Exchange & Refund Policy:

At Maryum n Maria, we are committed to ensure the highest level of services. Whilst, we hope you are delighted with your order and we do not offer any return or exchange under normal conditions. We only offer "Conditional Exchange" if you receive a damaged product.

• We offer exchanges only if the product delivered is faulty.
• For products bought on sale price we do not offer exchange or return unless a customer receives a damaged item.
• The faulty item provided by the customers MUST be in its Original Form.
• All orders cancelled will be refunded as store credit only.
• In case of exchange customer will be responsible for all shipping, handling costs.
• Ready to ship articles are not eligible for Exchange & Return.
• There is no Return & exchange policy as per the customer's liking or disliking of the product.
• Company is not responsible for bleeding, damage of print, or fading of colors due to washing.
• Products are delivered as per the description and size chart provided. Any extra accessories or styling shown in photos are for shoot purposes only.
• All customers are hereby notified that as per the terms and conditions of COD, the courier company will not allow the customer to open the package before payment.
• We have the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.
• Customs duties and taxes are not included in the shipping charges and must be paid separately by the customer, as required by the destination country’s regulations.
• Product colors may slightly vary due to photographic lighting and individual device display settings. Such variations will not be considered a valid reason for exchange.
• Please contact customer care by emailing cs@maryumnmaria.comor calling +92 3002000460. Please provide your order number. Once received, the customer care team will get back to you