International Orders Policy – Maryum N Maria
1. Exchange, Return & Complaints
International orders are not eligible for exchange or return. Any complaint must be reported to cs@maryumnmaria.com within 48 hours of delivery, along with the order number and relevant supporting evidence. Complaints reported after this period will not be considered. All complaints are subject to verification by Maryum N Maria. For valid complaints, a discount coupon for a future website purchase will be the preferred resolution. The discount percentage or, where deemed appropriate, a partial refund will be determined by Maryum N Maria based on the nature and severity of the complaint. Claims without sufficient supporting evidence may be declined.
2. Cancellation & Order Modifications
Cancellation requests may be submitted within 24 hours of placing an order, provided it has not been dispatched. Approved cancellations will be compensated through a website coupon equivalent to the amount paid; cash refunds are not offered. Once dispatched, orders cannot be cancelled, edited, or modified.
Maryum N Maria reserves the right to cancel orders due to stock unavailability, pricing errors, or card payment declines by the issuing financial institution. Where payment has been received, the applicable resolution, such as a coupon, will be communicated to the customer.
3. Delivery & Dispatch
The estimated delivery time is 10–12 working days. Customers will be informed of dispatch delays caused by stock arrangements. Delivery timelines may vary due to courier operations, customs clearance, or circumstances beyond Maryum N Maria’s reasonable control. Customers are responsible for providing accurate shipping details and cooperating with delivery requirements.
4. Customs Duties & Import Charges
All customs duties, import taxes, and clearance charges are the customer’s responsibility and are separate from shipping fees. Failure to pay these charges may result in delayed delivery, refusal, return, or abandonment of the shipment. Maryum N Maria will not be responsible for resulting losses or provide compensation where non-delivery results from the customer’s refusal or failure to fulfil these requirements.
5. Refused, Abandoned & Returned Shipments
Customers are responsible for accepting delivery and completing all required delivery formalities. If a shipment is refused, abandoned, or returned at the destination, Maryum N Maria will not be responsible for the resulting loss or provide a refund or compensation. Due to applicable government and customs regulations, Maryum N Maria cannot receive international parcels returned from outside Pakistan.
6. Product Disclaimer & Policy Acceptance
Customers are required to read the Product Disclaimer available on the website before placing an order. By completing a purchase, customers acknowledge the product information, design variations, care instructions, and other terms stated in the disclaimer, along with this policy, subject to applicable laws and regulations.
