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Any product bought from Maryum & Maria ’s online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). This policy is applicable to local orders only.
i - For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
ii - For products on Sale we do not offer exchanges unless we deliver the incorrect order.
Exchange Policy is only liable within 14 working days after the goods are delivered.
Maryum & Maria does not offer an exchange/refund policy once the order is processed. However, you are eligible for an exchange if we have delivered a wrong item to you or the one you received is faulty or damaged. In that scenario you can contact our customer services center by emailing us at firstname.lastname@example.org or can call us at (+92) 316 763 0718 along with your order number for our customer care representative to schedule the right one for you.
You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Maryum & Maria has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.
Exchange & Refund Policy:
At Maryum n Maria, we are committed to ensure the highest level of services. Whilst, we hope you are delighted with your order and we do not offer any return or exchange under normal conditions. We only offer "Conditional Exchange" if you face quality issues with the product.
- We offer exchanges only if the product delivered is faulty or not according to the details provided.
- No exchanges on sale items unless we deliver the incorrect order.
- The faulty item provided by the customers MUST be in its Original Form.
- Any changes made to the order can be catered within 48 hours (Excluding Unstitched Articles).
- All orders made can be cancelled within 24 hours. (Excluding Unstitched Articles). Your order can be cancelled within 24 hours of purchase. There will be cancellation charges i.e. 6% of the paid amount; the rest of the amount will be credited to the original method of payment. Please allow time for the credit to appear in your account. However, after this time period no refunds are offered.
- All orders cancelled will be refunded as store credit only. (Excluding Unstitched Articles)
- We only take alterations reported in within a week after receiving the outfit. (Excluding Unstitched Articles)
- Sale articles are not eligible for Exchange and Return.
- Ready to ship articles are not eligible for Exchange & Return.
- There is no Return & exchange policy as per customer's liking or disliking of the product.
- Company is not responsible for bleeding, damage of print, or fading of colors due to washing.
- Company is only providing embroideries which are mentioned on the inlays other than anything used in the stitching is only for Shoot Purpose.
- All customers are hereby notified that as per the terms and conditions of COD, the courier company will not allow the customer to open the package before payment.
- We have the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.
- If during delivery, customs' duties are applicable, they will be paid in full by the customer
- Please contact customer care by emailing email@example.com or whatsapping +92 316 7630718. Please provide your order number. Once received, the customer care team will get back to you
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